Complaints Procedure

We work hard to maintain a high level of customer service and we’re committed to giving all our customers the highest quality service we can. So if you’re not happy with our service and feel that we have not met our promise or if you have a complaint in regards to our products or charges please let us know so we can put things right. 

If you wish to make a complaint here is how to contact us:

Please send us a description of your complaint along with your account details and any relevant information that you think will help us deal with and resolve your complaint.

By email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Contis Group Ltd
Navigation House,
Belmont Wharf,
Skipton,
North Yorkshire,
BD23 1RL

By telephone:+44 (0)1756 693 245  Monday to Friday between 9.00am and 5.30pm

If we are unable to resolve your complaint to your satisfaction you may contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 or +44 (0)20 7964 1000 (for calls from outside the UK) and e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Moneymona Account and Visa Debit Card is an electronic money product issued by Contis Financial Services Ltd who is authorised by the Financial Conduct Authority to issue e-money (Firm Reference Number 900025). Although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. We ensure that any funds received by you are held in a segregated account so that in the unlikely event that Contis Financial Services Ltd becomes insolvent your funds will be protected against claims made by creditors.